MVHR Administrator

21° are hiring for the role of the MVHR Administrator. Working as part of a growing team to offer high end MVHR (Mechanical Ventilation with Heat Recovery) systems for new build and retrofit projects throughout the UK.

Low energy ventilation sales and purchase ledger administration, invoicing clients and maintaining an elevated level of customer service within a small admin and supply team. Answering the phones is a key part of this role as well as creating detailed client orders, taking payments, updating spreadsheets and CRM system, databases, and filing. You will also be creating detailed lengthy orders where attention to detail is key.

You will also be required to respond to ventilation supply enquiries by phone and email, plus taking payments and be involved in invoicing/balancing client accounts where an element of troubleshooting will be required.  

Key responsibilities

• Taking payments, creating orders, and invoicing clients
• Responding to client and supplier enquiries
• Checking and filing supplier invoices, picking lists and purchase orders
• Contacting suppliers
• Communicating with the accounts department and wider MVHR team
• Chasing overdue payments on client accounts
• Updating databases and spreadsheets
• Creating detailed orders
• Maintaining online and paper filing system

Education & Qualifications 

Desirable

• Experience of SAGE or similar purchase and sales ledger software

Essential

• Maths and English GCSE or equivalent 

Work Experience 

Desirable

• Experience working in a similar role involving the supply of services to the construction industry
• CRM experience 

Essential

• Evidence of working in a customer facing role
• Administration role

Technical competencies 

• A sound understanding of Microsoft Office suite including Excel
• Detail orientated and the ability to demonstrate this
• Ability to work to deadlines in an organised way
• Able to manage own workload and prioritise
• Effective communication skills both written and verbal.